Reference

Privacy Policy for your account data

Q: Can I ask to correct my profile data?

Yes. Contact live chat or privacy@castoto.bond from your registered contact. We may ask for account verification, then update the profile field and keep a change record for security.

Q: Who can I contact for a Privacy Policy request?

Use live chat from 09:00 to 23:00 WIB or email privacy@castoto.bond. Send the request from your registered contact and include the account name, device type and related wallet method.

Your DANA, OVO, GoPay and QRIS wallet details, login records and lobby activity are handled under this Privacy Policy before you open your account.

DANA data careOVO wallet checksGoPay account matchingQRIS payment privacy

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What our Privacy Policy covers

castoto Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This Privacy Policy covers the data we collect when you create an account, enter the lobby, use wallet actions, contact support or adjust account settings. We collect only what we need to run your account flow, confirm your identity for wallet checks, keep sessions stable on

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mobile browsers and answer privacy requests. Access and eligibility depend on local law and are available only where local law permits. Payment details from DANA, OVO, GoPay and QRIS are used to match your wallet name, confirm transaction status and reduce account misuse. We also keep
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technical records such as device type, IP region, browser version and sign-in time so you can see unusual activity from Profile > Security > Active Devices.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Reach us about your privacy data

Privacy questions should reach the team that can check your account safely, not a public comment box. We use account verification before discussing wallet records, login history or device activity. You can contact us every day from 09:00 to 23:00 WIB through the paths below, and we may ask you to confirm your registered phone number or last wallet method before we act.

Team online

Live chat in account

Open the Help panel after login and choose Privacy Policy. Our team checks your account status first, then routes questions about cookies, device records or wallet data to the right queue.

Privacy email

Send requests to [email protected] from your registered email address. Include your account name, device type and whether the issue relates to DANA, OVO, GoPay, QRIS or profile data.

WhatsApp help path

Use the WhatsApp link inside the Help panel so we know the contact came from your account session. We do not ask for your password, PIN or full wallet login details.

ACCOUNT CARE

How we handle account privacy requests

We treat privacy as part of account operation, not a separate afterthought. Each request is checked against your account record, wallet activity and recent device log so we can avoid changing the…

Account data collected

When you open an account, we collect your registered name, phone number, email, login time and wallet choice. This helps us connect your profile with DANA, OVO, GoPay or QRIS activity.

Payment data use

Wallet data is used to confirm deposits, check withdrawal requests and match account ownership. We store transaction references, time stamps and method names, not your full DANA, OVO, GoPay or QRIS login credentials.

Device security

Your device records help us spot sign-ins that do not match your usual pattern. You can check recent sessions through Profile > Security > Active Devices and ask support to close a session.

Cookie choices

Cookies keep you signed in, remember display settings and help pages load correctly after a wallet action. You can clear cookies in your browser, but you may need to sign in again.

Data retention checks

We keep account and transaction records only for operational, dispute and security needs. If you ask us to remove data, we first check active wallet requests and unresolved support cases.

Change requests

If your phone number, email or wallet name changes, contact us before the next transaction. We verify the account owner, update the record and leave a log of the change.

Clear answers about your privacy rights

These answers focus on how your data is collected, used, corrected and protected while you use our account and wallet tools. If your situation involves a recent login, a payment method or a device you do not recognise, contact us with the exact time and method so we can check the right record.

We collect your registered name, phone number, email address, password status, device record and wallet method. We use this data to run your account, confirm wallet ownership and respond to privacy requests.

We use wallet data to confirm transaction status, match your account name and check withdrawal requests. We do not need your wallet password, PIN or full app login to process privacy checks.

Yes. Contact live chat or [email protected] from your registered contact. We may ask for account verification, then update the profile field and keep a change record for security.

Go to Profile > Security > Active Devices after login. If you see a phone, browser or location you do not recognise, contact support and we can help close that session.

Our cookies support sign-in, page loading and account security inside our site. If your browser blocks or clears them, some pages may ask you to sign in again before opening wallet tools.

We keep records for account operation, transaction checks, dispute handling and security needs. When you ask about removal, we first check whether wallet requests or support cases are still open.

Use live chat from 09:00 to 23:00 WIB or email [email protected]. Send the request from your registered contact and include the account name, device type and related wallet method.

Privacy Policy for your account data

Reach us about your privacy data

Live chat in account

Privacy email

WhatsApp help path

How we handle account privacy requests

Account data collected

Payment data use

Device security

Cookie choices

Data retention checks

Change requests

Clear answers about your privacy rights

01 What personal data does castoto collect when I open an account?

02 How is my DANA, OVO, GoPay or QRIS data used?

03 Can I ask to correct my profile data?

04 How do I check active devices on my account?

05 Do cookies track my activity outside the account?

06 How long do you keep my account records?

07 Who can I contact for a Privacy Policy request?

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